FAQ

You can either ask your GP for a referral, or simply get in touch with us. We’ll help you find a psychiatrist who’s experience matches your treatment needs.

We’ll guide you based on your referral reason and match you with a psychiatrist who fits your needs.

Yes, absolutely as long as the psychiatrist works in the field that you require help with. If you already have someone in mind, or if you have specific preferences, please let us know.

Yes, all consultations are online. You can meet with your psychiatrist from home or wherever you feel most comfortable as long as it is a quiet space away from distractions.

Just a device with a camera and microphone (laptop, tablet, smartphone), and an internet connection. It is preferrable if you have headphones as the sound is generally clearer.

Yes, your privacy is our top priority. We use secure encrypted systems like the banks to make sure all your information and sessions stay completely confidential.

Contact us through the website and we’ll walk you through everything. If you already have a referral from your GP, we’ll get you booked straight away.

You need a referral so you can claim a Medicare rebate. We can still see you without a referral however your out of pocket costs will be higher.

Of course. If you ever feel like it’s not quite the right fit, just reach out. We’ll help you find someone you feel comfortable with.

We’ll explain all the costs clearly upfront. If you’re eligible for Medicare rebates, we can process the rebate back into your bank account automatically.

If something goes wrong, we’ll sort it out. We can reschedule your session later in the day or help fix any technical problems.